Contact our Customer Service

You can reach the RegenaSkin™ customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls during normal business hours. 

orders@regenaskin.com 
(970)484-1122
RegenaSkin, Inc.
7504 Douglass Lake Ranch Road
Fort Collins, CO 80524
US

Paying with Credit Card

RegenaSkin™ accepts credit card payment for online orders.

Please provide the “Bill To” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file.

Your credit card will not be charged until we provide the product that you ordered.
    
We accept the following payment types:
Visa®
MasterCard®

The merchant name that will appear on your credit card statement is:
RegenaSkin, Inc.

Sales Tax

We collect sales tax in Colorado. The orders placed in Colorado will have sales tax automatically added to the order total.
    
Shipments to the following states will be charged sales tax
Colorado - 2.9%

Processing an Order

Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If your order cannot be shipped within 30 days, you will be given the option to cancel the order.
    
All orders are shipped from:
RegenaSkin, Inc.
7504 Douglass Lake Ranch Road
Fort Collins, CO 80524
United States

How to Change Your Order

RegenaSkin™ processes your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.

Customer Service Email Address:     orders@regenaskin.com 

Promotional Mailings

RegenaSkin™ will notify you of any upcoming promotions and specials that may interest you. If you do not wish to receive these notifications, please make sure to check the box that reads: “Check this box if you do not wish to receive special promotional mailings”. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail toorders@regenaskin.com . Please feel free to review our Privacy Policy at anytime!

Customer Service Email:    orders@regenaskin.com 

Returns and Exchanges

If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. All returns should be shipped to the return center address below. No COD returns will be accepted.

Return Policy:
Please refer to online policies.

All returns should be sent to the following address
RegenaSkin, Inc.
7504 Douglass Lake Ranch Road
Fort Collins, CO 80524
United States

Contact:   Kimberly Bearden
E-mail:      orders@regenaskin.com 
Phone:     (970)484-1122

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